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Popup Dialog Appears When Kerberos SSO is Attempted

Problem

A popup dialogue appears in the browser when attempting Kerberos SSO to the PortalGuard website.

Solution

Update the root 'web.config' file for the PortalGuard Website.

  1. On the PortalGuard server, navigate to C:\inetpub\PortalGuard
  2. Locate the 'web.config' file and edit the file in an administrative text editor
    • We recommend Notepad++
  3. Locate the following section, which should be located after the <modules> section of the file:
    • Kerberos Popup - Web Config Resolution
  4. Uncomment the <handlers> section by removing the <!-- characters from the beginning of the section (line 70 in the screenshot example), as well as the --> characters from the end of the section (line 74 in the screenshot example).  The final result will resemble the following:
    • Kerberos Popup - Web Config Resolution
  5. Save the changes to the file.
  6. Test Kerberos to the PortalGuard website once again

REV. 08/2018 | PortalGuard

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  • 24-Aug-2018
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