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# Problem You would like to allow access to the PortalGuard Help Desk Console using Active Directory Groups or OU Designations. ## Solution Modify the 'User Repository' Configuration in the **PortalGuard Configuration Editor**, as well as the web.config file for the Help Desk Utility. ### Pre-Requisites * ...
# Problem You would like to limit the permissions or scope of access granted to certain users with access to the PortalGuard Help Desk Console. ## Solution Configure a Help Desk Region through the 'User Repository' Configuration in the **PortalGuard Configuration Editor**. ### Steps for Configuring a Help Des...
# Problem You need to add more specific control over the PortalGuard Help Desk Console to limit scope, available actions, or change the default search filter. ## Solution Configure a Help Desk Region through the PortalGuard Configuration Editor. 1. Open the _**PortalGuard Configuration Editor**_ 2. Navigate to ...
# Problem You would like to allow access to the PortalGuard Help Desk Console, and subsequently manage users with an authorized account. ## Solution Allow access to the Help Desk Console through the 'User Repository' Configuration in the **PortalGuard Configuration Editor**. ### Steps for Allowing Access to t...
* * * # Problem You want to add dynamic links for the PortalGuard Help Desk Console and Admin Dashboard to your Single Sign-On Jump Page. ## Solution Use the provided templates to create SSO Tiles that can be tailored to the correct users for authorization. 1. Download the attached 'HelpDesk-AdminDashboard.zi...