You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

Looking for the Diagnostic Utility?

Click Here For Download and Usage Instructions

Installing a Customized PortalGuard User Interface


You have received a Customized PortalGuard User Interface Package and Want to Put it in Place.


Follow the steps below to install a custom UI package received from a PortalGuard Technical Support Engineer.


  • Download the .zip file containing the UI Package and save it to the PortalGuard Server.
    • If you do not have the .zip file or need access to download it, please reach out to
  1. Prior to beginning, it is recommended that you take a snapshot of the PortalGuard server in case any issues occur. 
  2. On the PortalGuard Server, extract the contents of the .zip file.
    • Prior to extracting the files, ensure the .zip is not 'blocked' by right-clicking the file and choosing 'Properties'.  If you see an option to 'Unblock' the file, please do so. 
  3. Navigate to C:\inetpub\ and copy the current 'PortalGuard' folder.  
  4. Paste the copy in place.
    • This should result in the creation of a 'PortalGuard - Copy' folder to use as a backup if any issues occur. 
  5. Open the 'PortalGuard' folder in the current File Explorer window to view its contents. 
  6. Move this File Explorer window to the left-hand side of your screen.
  7. Open a new file explorer window and navigate to the extracted contents of the customized UI Package. Place that open File Explorer window on the right-hand side of your screen. 
  8. Your screen should resemble the following:
  9. Highlight all files in the window on the right-hand side (i.e. the 'Customized PortalGuard UI Files') and 'Copy' them to your clipboard.
  10. Right-click on the white-space in the window on the left-hand side (i.e. the 'Current PortalGuard UI Files') and choose 'Paste'.
  11. When prompted by windows choose to 'Replace the files in the Destination':
  12. Run Command Prompt as an Administrator and execute the 'iisreset' command to ensure the website is read in correctly by the Web Server.
  13. Navigate to C:\inetpub\PortalGuard and edit the '' file in Notepad++ (or another administrative text editor).
  14. Locate the 'PG_RSRC_TIME' variable on line 5 and edit the value to reflect the current date in YYYMMDD format:
  15. Save the changes to the file.
  16. Navigate to your PortalGuard website and test the login. 

REV. 11/2018 | PortalGuard

  • 77
  • 28-Nov-2018