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Installing a Customized PortalGuard User Interface


You have received a Customized PortalGuard User Interface Package and Want to Put it in Place.


Follow the steps below to install a custom UI package received from a PortalGuard Technical Support Engineer.


  • Download the .zip file containing the UI Package and save it to the PortalGuard Server.
    • If you do not have the .zip file or need access to download it, please reach out to techsupport@portalguard.com
  1. Prior to beginning, it is recommended that you take a snapshot of the PortalGuard server in case any issues occur. 
  2. On the PortalGuard Server, extract the contents of the .zip file.
    • Prior to extracting the files, ensure the .zip is not 'blocked' by right-clicking the file and choosing 'Properties'.  If you see an option to 'Unblock' the file, please do so. 
  3. Navigate to C:\inetpub\ and copy the current 'PortalGuard' folder.  
  4. Paste the copy in place.
    • This should result in the creation of a 'PortalGuard - Copy' folder to use as a backup if any issues occur. 
  5. Open the 'PortalGuard' folder in the current File Explorer window to view its contents. 
  6. Move this File Explorer window to the left-hand side of your screen.
  7. Open a new file explorer window and navigate to the extracted contents of the customized UI Package. Place that open File Explorer window on the right-hand side of your screen. 
  8. Your screen should resemble the following:
  9. Highlight all files in the window on the right-hand side (i.e. the 'Customized PortalGuard UI Files') and 'Copy' them to your clipboard.
  10. Right-click on the white-space in the window on the left-hand side (i.e. the 'Current PortalGuard UI Files') and choose 'Paste'.
  11. When prompted by windows choose to 'Replace the files in the Destination':
  12. Run Command Prompt as an Administrator and execute the 'iisreset' command to ensure the website is read in correctly by the Web Server.
  13. Navigate to C:\inetpub\PortalGuard and edit the 'PG_Custom_dotNET_Text.inc' file in Notepad++ (or another administrative text editor).
  14. Locate the 'PG_RSRC_TIME' variable on line 5 and edit the value to reflect the current date in YYYMMDD format:
  15. Save the changes to the file.
  16. Navigate to your PortalGuard website and test the login. 

REV. 11/2018 | PortalGuard

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  • 28-Nov-2018