Subscribe to PortalGuard's Quarterly Newsletter for News & Updates on the Latest Release! Click to Subscribe

Allow Access to the PortalGuard Help Desk Console

Problem

You would like to allow access to the PortalGuard Help Desk Console, and subsequently manage users with an authorized account.

Solution

Allow access to the Help Desk Console through the 'User Repository' Configuration in the PortalGuard Configuration Editor

Steps for Allowing Access to the PortalGuard Help Desk Console

  1. On the PortalGuard Server, Open the PortalGuard Configuration Editor
  2. Navigate to the 'User Repositories' Tab and highlight the Repository that users should be able to manage
  3. Click the 'Edit' button on the right-hand side of the PortalGuard Configuration Editor
  4. Navigate to the 'Features' Tab
  5. Under the 'Help Desk' sub-tab, add users to the 'Global Admins' section by clicking the 'Add' button on the right-hand side
  6. In the new window, search for the user who should be granted access to the Help Desk Console
    • Help Desk User Search
  7. The 'Global Admins' section should now list the user. 
    • Help Desk User List - Global Admin
  8. Click 'Save' to save these changes. 
  9. Click 'Apply to PortalGuard Server' and then click 'Sync' for these changes to take effect.

Accessing the PortalGuard Help Desk Console

  1. To Access the PortalGuard Help Desk Console, simply open a browser and access the URL:
    • http://YOUR.PORTALGUARD.URL/PG_HelpDesk/helpdesk.aspx
      • NOTE: Substitute 'YOUR.PORTALGUARD.URL' with the hostname to access your PortalGuard server
  2. When prompted by the PortalGuard UI, log in with an account that was authorized in the steps above. 

Additional Resources:

REV. 08/2018 | PortalGuard

  • 42
  • 01-Aug-2018
  • 210 Views