Submitting a Technical Support Ticket
Problem
You need to submit a Ticket to a Technical Support Agent but are unsure how to do so with the new system.
Solution
Create and Submit a Ticket through the New Technical Support Portal
Steps for Creating a Ticket
- Login to https://portalguard.happyfox.com
- Click on the 'Technical Support Portal' tile
- Once in the Ticket Center, click on the 'New Ticket' tab on the top of the screen
- Fill out the required fields
- Important: More fields may appear depending on the category of your ticket.
- Be sure to choose the most closely related category to ensure rapid assistance.
- Attach any relevant logs and screenshots of the issue that you are experiencing.
- Click 'Create Ticket' to submit the Ticket to Technical Support
REV. 03/2018 | PortalGuard
